Refund policy

Return & Refund Policy

At GBU WATCH GADGET SDN. BHD., customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are committed to providing a fair and transparent return and refund process in accordance with the following policy.

Return Period

We offer a 7-day return policy from the date your order is delivered.

To be eligible for a return, your item must:

Be unused and in its original condition.
Be returned with all original packaging, accessories, and manuals (if applicable).
Include proof of purchase or your order confirmation.
Not show any signs of use, installation, modification, or customer-caused damage.

Items that have been used, installed, modified, or damaged due to misuse are not eligible for return.

How to Request a Return

To request a return, please contact us before sending any item back.

Email: gbuwatchgadget@gmail.com

WhatsApp: +60 11-5981 0549

Please provide the following information:

Order Number
Customer Name
Reason for Return
Photos or videos (if the item is damaged, defective, or incorrect)

Our customer support team will review your request and provide return instructions.

Returns sent without prior approval will not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

A defective product
A damaged product
An incorrect item

Please contact us within 7 days from the delivery date.

We will review your request and provide an appropriate solution, which may include a replacement, exchange, partial refund, or full refund where applicable.

Claims submitted more than 7 days after delivery may not be eligible for replacement or refund.

Return Shipping Costs

If the return is due to customer-related reasons, including but not limited to:

Ordering the wrong model
Ordering the wrong size
Ordering the wrong color
Changing your mind

The customer is responsible for all return shipping costs.

If the return is due to our error, including:

Wrong item shipped
Manufacturing defects
Products damaged during transit

GBU WATCH GADGET SDN. BHD. will bear the reasonable return shipping costs.

Non-Returnable Items

The following items are not eligible for return:

Used or installed products
Products with missing packaging or accessories
Products damaged due to improper installation, misuse, negligence, or unauthorized modifications
Clearance, promotional, or final sale items
Gift cards (if applicable)

Exchanges

If you would like to exchange your item for another compatible model, size, or color, please contact us before returning the product.

Exchange requests are subject to product availability.

If the requested replacement is unavailable, we will discuss alternative solutions with you.

Order Cancellations

Orders may only be cancelled before they have been packed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow the return procedure outlined in this Return & Refund Policy.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed to your original payment method.

Please allow 5–10 business days for your bank, credit card issuer, or payment provider to complete the refund process.

Shipping charges are non-refundable, unless the return is due to our error, an incorrect item, or a defective product.

If you have not received your refund after 15 business days from the approval date, please contact us.

Contact Us

GBU WATCH GADGET SDN. BHD.

Customer Support