Shipping policy

Shipping Policy

Last Updated: July 28, 2026

Thank you for shopping with GBU WATCH GADGET SDN. BHD.

We are committed to processing and delivering your order as quickly and safely as possible.

Processing Time

Orders are processed during our business hours:

Monday – Friday

10:00 AM – 6:00 PM (Malaysia Time)

Orders are typically processed within 1–2 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Rates

Shipping fees are calculated during checkout based on your delivery location.

Current standard shipping rates are:

West Malaysia

  • RM5.90
  • Free shipping on orders of RM80 and above

East Malaysia

  • RM11.90
  • Free shipping on orders of RM100 and above

Shipping promotions may change without prior notice.

Estimated Delivery Time

Estimated delivery times after dispatch are:

West Malaysia

1–3 business days

East Malaysia

3–7 business days

Delivery times are estimates only and are not guaranteed.

Shipping Carrier

Orders are shipped using our trusted courier partners.

The courier may vary depending on your delivery location and current availability.

Order Tracking

Once your order has been shipped, a tracking number will be provided via email or the contact details used during checkout.

Customers may track their shipment using the courier's tracking system.

Delivery Delays

While we strive to deliver orders on time, delays may occur due to circumstances beyond our control, including:

  • Weather conditions
  • Public holidays
  • Courier delays
  • Customs inspections
  • Incorrect shipping information provided by the customer

GBU WATCH GADGET SDN. BHD. is not responsible for delays caused by third-party courier services.

Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address.

If an incorrect or incomplete address is provided, additional shipping charges may apply for redelivery.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

We will work with the courier to investigate and assist in resolving the issue.

Contact Us

GBU WATCH GADGET SDN. BHD.

Email:
gbuwatchgadget@gmail.com

WhatsApp:
+60 11-5981 0549

Website:
https://gbuwatchgadget.com

Business Hours:

Monday – Friday

10:00 AM – 6:00 PM (Malaysia Time)